Articles Tagged ‘online shopping’


Does customer service have a place with self-sufficient mobile shoppers?

November 21, 2014

Mobile shoppers have a reputation for wanting to be self-sufficient, but a new report suggests they may actually be in need of customer service, meaning mcommerce strategies could increasingly encompass features such as pop-up messages and prompts to initiate chat sessions.

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MasterCard, ING bridge desktop, mobile commerce via new payment service

November 8, 2012

´╗┐MasterCard and ING Group are trialing a new mobile payment strategy that gives consumers a way to begin shopping online via desktop or tablet and complete a purchase using their mobile phone.

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