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Articles Tagged ‘mobile CRM’


OfficeMax exec: Mobile integral to customer loyalty strategy

January 21, 2011

The mobile medium in general and smartphone applications in particular are key elements of office products retailer OfficeMax Inc.’s strategy for engaging its best customers via its MaxPerks loyalty program.


Food Lion, Concentrics reward customer loyalty via mobile-social push

January 18, 2011

Supermarket giant Food Lion and Concentrics Restaurants are running mobile-social marketing programs to drive foot traffic to their bricks-and-mortar locations and encourage customer loyalty.

Procter & Gamble drives sales of various brands with mobile coupons

January 14, 2011

Procter & Gamble is distributing mobile coupons for many of its brands to influence consumers’ purchase decisions while they are shopping at supermarkets nationwide.

CNN, MTV encourage tune-in on New Year’s Eve with virtual mobile rewards

December 28, 2010

Whether they are spending the last moments of 2010 celebrating at a party, relaxing at home or freezing in New York’s Times Square, users of mobile social network GetGlue can earn limited-time stickers from CNN and MTV this New Year’s Eve.

Crate and Barrel offers location-based mobile rewards to encourage loyalty

December 14, 2010

Multichannel home furnishings retailer Crate and Barrel has partnered with shopkick Inc. as the latest ally to deliver location-based shopping rewards to consumers for visiting stores.

JCPenney gets social to distribute location-targeted mobile coupons

December 8, 2010

Department store chain J. C. Penney Co. Inc. is partnering with various mobile social networks to distribute a Christmas-themed promotional offer featuring badges and mobile coupons.

Google shocks with claim that NFC phones make cards redundant

November 17, 2010

Google CEO Eric Schmidt’s incendiary statement that near field communication-enabled Android smartphones would be positioned to replace credit cards has sent shockwaves through the mobile commerce ecosystem.

Infosys ramps up Finacle mobile banking services

November 2, 2010

Infosys Technologies launched Finacle mobile banking 2.0 to let retail and corporate clients access banking services through SMS, GPRS, 3G and USSD-enabled handsets.

Starbucks expands mobile payment trial to New York, Long Island

October 26, 2010

Starbucks Coffee has expanded its Starbucks Card Mobile payment test to nearly 300 company-operated stores in New York City and Nassau and Suffolk counties on Long Island.

Marriott’s Renaissance Mayflower Hotel integrates mobile into CRM platform

October 21, 2010

The Renaissance Mayflower, a historic luxury hotel in Washington, is using mobile to communicate with guests via text messaging.