Articles Tagged ‘Larry Freed’


Amazon is best on mobile customer satisfaction: ForeSee

January 8, 2014

Amazon and Apple have topped the list of best mobile retailers in customer service for three years running, according to a new report from ForeSee Results.

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Showrooming not happening as much as retailers think: ForeSee

February 12, 2013

Amazon’s mobile experience scored highest among leading retailers for customer satisfaction during the recent holiday shopping period as overall satisfaction with mobile retail improved, according to a new report from ForeSee.

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ForeSee exec: Multichannel shoppers are power users

January 15, 2013

NEW YORK – A ForeSee executive at the NRF 102nd Annual Convention & Expo said that as users continue to rely on multiple screens and devices, the shift has put the consumer in control of the shopping experience.

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68pc of holiday mobile shoppers browse via optimized sites versus apps: ForeSee exec

September 14, 2012

NEW YORK – A ForeSee executive at the Mobile Marketing Summit: Holiday Focus 2012 said that marketers must move beyond metrics and find ways to examine the consumer experience on mobile to reshape brand commerce for the holiday season.

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Apple store, Amazon offer best mobile retail experience: ForeSee Results

January 13, 2012

The Apple store and Amazon provide a significantly more satisfying mobile experience compared with other retailers, according to a new report from customer experience analytics firm Foresee Results.

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Apps, mobile site must-haves for retailers: research

January 11, 2011

Applications and Web sites tailored to mobile shoppers are must-haves for retailers as consumers are using mobile phones more than ever for retail purposes, per ForeSee Results.

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