Articles Tagged ‘financial services’


Consumers have spoken: Banks need to offer multiple channels, especially mobile

November 28, 2016

Mobile has disrupted many industries, providing new ways of interaction and a seamless transition between online and offline, but perhaps no area needs mobile to connect its various parts as much as banking.

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68pc of consumers shun financial services on mobile: report

October 1, 2015

While a plethora of financial institutions continue rolling out mobile-friendly tools for on-the-go customers, a recent study from Amdocs discovered that more than 68 percent of respondents are not using mobile financial services, suggesting fundamental issues such as security concerns and lack of awareness still abound.

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TD Ameritrade expands its mobile strategy to the Apple Watch

June 24, 2015

Brokerage firm TD Ameritrade has expanded its multichannel user experience onto the Apple Watch to create a seamless experience for its customers and help them get the most out the company’s mobile services.

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Financial sector and banks must adapt to survive disruption

May 26, 2015

With high-net-worth wealth management being automated through self-service online portals, and branchless banks such as Simple and Moven providing customized consumer banking services completely online, the ground under traditional financial institutions is shifting.

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Google’s disruption of financial services is just getting started: Forrester

August 1, 2014

While Google could significantly disrupt the financial services sector by becoming a hub for consumers’ financial needs, the company is not likely to introduce a traditional bank, as some have suggested, according to a new report from Forrester.

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Financial services mobile experiences lag traditional Web in customer satisfaction: study

November 29, 2012

Financial institutions are not providing compelling mobile experiences, with customers preferring traditional Web sites to mobile apps or optimized sites, according to new research from ForeSee.

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Financial services industry slipping behind in mobile: Javelin boss

March 23, 2010

The financial services industry is falling behind other sectors in its adoption of mobile marketing and commerce, according to a CTIA panelist.

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