Articles Tagged ‘customer satisfaction’


Showrooming not happening as much as retailers think: ForeSee

February 12, 2013

Amazon’s mobile experience scored highest among leading retailers for customer satisfaction during the recent holiday shopping period as overall satisfaction with mobile retail improved, according to a new report from ForeSee.

Share on FacebookShare on LinkedInShare on Twitter

Financial services mobile experiences lag traditional Web in customer satisfaction: study

November 29, 2012

Financial institutions are not providing compelling mobile experiences, with customers preferring traditional Web sites to mobile apps or optimized sites, according to new research from ForeSee.

Share on FacebookShare on LinkedInShare on Twitter

Apple store, Amazon offer best mobile retail experience: ForeSee Results

January 13, 2012

The Apple store and Amazon provide a significantly more satisfying mobile experience compared with other retailers, according to a new report from customer experience analytics firm Foresee Results.

Share on FacebookShare on LinkedInShare on Twitter