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Articles Tagged ‘customer relationship management’


Marriott’s Renaissance Mayflower Hotel integrates mobile into CRM platform

October 21, 2010

The Renaissance Mayflower, a historic luxury hotel in Washington, is using mobile to communicate with guests via text messaging.


Cereal brands top sector for in-app coupons: Coupons.com

July 26, 2010

Ready-to-eat cereal was the most popular category for coupons accessed via mobile applications for the first half of 2010.

Rite Aid, NHL’s Blackhawks tap SMS to drive sales: MMA Forum

June 9, 2010

NEW YORK – Case studies at the MMA Forum from brands such as the NHL’s Chicago Blackhawks and Rite Aid illustrated how to drive retail sales through mobile marketing.

Outdoor retailer Bass Pro Shops distributes mobile gift cards via Facebook

June 4, 2010

Outdoor Retailer Bass Pro Shops is letting consumers pay for virtual gift cards via Facebook and deliver them directly to mobile phones.

Burger King, Gap, Starbucks drive sales via mobile social network

June 2, 2010

Burger King, Gap, Starbucks and Universal Music Group are driving sales via the new Loopt Star mobile social networking rewards game.

Bike retailer Full Cycle launches mobile payments to enhance sales

May 26, 2010

Full Cycle, a Boulder, CO-based retailer specializing in high-end bicycles, is tapping into the mobile channel for mobile payments and marketing initiatives to boost sales.

Wow Bao restaurants offer mobile coupons to drive customer loyalty

May 21, 2010

Lettuce Entertain You Enterprises’ Wow Bao restaurant chain is enhancing its mobile marketing initiatives by offering mobile coupons and mobile comp cards.

Crocs rolls out nationwide mobile coupons campaign: case study

May 17, 2010

Crocs issued an SMS call-to-action via in-store signage nationwide and received 100,000 texts in the first month requesting a mobile coupon.

Augme, GPI power mobile loyalty redemption via 2D bar codes

April 29, 2010

Augme Technologies expanded its marketing agreement with Graphic Packaging International to provide services for the mobile redemption of 2D bar codes.

A&P, Zavers mobile coupons achieve double-digit redemption rates

April 19, 2010

As Earth Day approaches, A&P and Zavers are teaming up for an environmentally friendly promotion for their mobile coupon initiatives that are achieving double-digit redemption rates.