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Overstock.com introduces mobile gift cards in time for holiday seasonBy
Online discount retailer Overstock.com introduced a gift card feature into its mobile application, in which consumers can buy and share certificates with friends and family to further drive mobile sales and positive brand sentiment.
Overstock.com, born digitally, is highly aware of the potential mobile offers for sales and retail efforts. Its recent update now allows users to purchase, print and share gift cards for friends and family, which can offer the retailer a bigger role in the holiday gift-giving season.
“Gifting through apps is common so there is no breakthrough news here,” said Jeff Hasen, co-founder of Gotta Mobilize, Seattle, WA. “Ease of purchase is a major driver as is the ability to get merchandise fast and for little to no shipping cost.”
Gifting mobile capabilities
The retailer’s update of its mobile app introduced its users to gift card features. Overstock.com app users can now purchase digital and actual cards through a separate tab.
The gift cards can be shipped to the individual, sent via email or printed at home. Users click the Gift Card tab of the app, select an amount, enter information for the buyer and receiver and complete payment. Consumers have a similar experience to purchasing a gift card at a bricks-and-mortar location, but with more convenience.
Overstock.com offers discount items to shoppers looking for a deal on more expensive products. Its digital store aims to take the work and stress out of price searching for consumers, instead enticing customers with its low prices that do not require coupons or specials.
Its business model offers an ideal shopping experience for those shopping for holiday presents. However, the upcoming retail time is known for a significant amount of gift cards.
The introduction of gift cards into its mobile app will allow holiday sales to trickle into the next year. The gift cards will likely draw in new shoppers through previous customer loyalty, by having frequent buyers purchasing cards to share with those who are not.
Many consumers are also likely to spend more than the amount of the gift card, which increases sales even further for the retailer.
Holiday mobile importance
Digital gifting company Yiftee showed the potential mobile can offer with gift card. The company recently allowed brands and retailers to reward their loyal followers with egifts via Twitter, increasing sales and securing devoted customers (see more).
The app update allows for seamless purchasing of gift cards through mobile and desktop. Users can shift between Overstock.com’s desktop Web site and mobile app with little interruption, through users’ connect accounts.
This seamless experience will be vital this upcoming holiday season. Mobile will be at the forefront of commerce, and retailers will be leveraging its capabilities to boost sales through further personalization based on consumer data and securing greater omnichannel integration (see more).
“Overstock has a reputation for a wide selection so a buyer of a card can feel confident that the recipient will find something he or she likes,” Mr. Hasen said. “The ability to buy the card on mobile. then move on with your day will appeal to some for sure.”
Brielle Jaekel is editorial assistant at Mobile Commerce Daily
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