NEW YORK – JGA’s chairman noted that the way millennial and Gen Z consumers grew up has shifted their thoughts on luxury, making experiences, uniqueness and transparency more important.

NEW YORK – Luxury retailers must learn to shed their long-standing store operation strategies for one that incorporates digital and blurs offline and online to cater to the new consumer, says a Microsoft executive.

NEW YORK – An event-planning trap that much of the luxury industry falls into is hosting over-the-top experiences for the wrong audience and hoping for an ROI.

NEW YORK – Just because ecommerce has exploded does not mean consumers do not like shopping at bricks-and-mortar but simply lack the time, according to executives from CreativeDrive and Spark Ideas.

NEW YORK – When hiring, passion is a stronger indicator of a good fit than an applicant’s experience, according to the general manager of Four Seasons Hotel New York speaking at Luxury FirstLook: Time for Luxury 2.0 on Jan. 18.