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Jaeger-LeCoultre brings counter service to Facebook with chatbot – Luxury Daily

While 2015 boded well for the diamond industry, 2016 was not so favorable, as a 2 percent decline fell upon the industry’s global revenue, according to Bain & Company.
Swiss watchmaker Jaeger-LeCoultre is stepping away from typical luxury watch manufacturer strategy with an innovative experience that introduces a chatbot to Facebook followers as an out-of-store associate.
Four Seasons Hotels and Resorts is hitting the slopes in the French village of Megève.
After completely dominating the online shopping world, Amazon is continuing to move further into physical retail with its latest offering: a bricks-and-mortar grocery store where consumers can purchase items through an application and then just grab them off the shelf.