Travel and hospitality

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Can OTAs upstage Google’s travel updates and reclaim mobile customers?

July 25, 2016

Google’s recent travel updates include consumer-friendly booking tools such as hotel smart filters and enhanced flight price tracking, but threaten to overshadow airlines’ and travel providers’ own mobile platforms unless they leverage more predictive analytics and real-time inventory changes.

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Virgin America turns seat upgrades into live auction via SeatBoost app

July 21, 2016

Virgin America is maximizing ancillary revenue while providing positive brand experiences with live bidding for seat upgrades via the SeatBoost application.

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Grab revitalizes mobile ordering for travelers with expansion across 80 airports

July 19, 2016

Ecommerce platform Grab has joined forces with travel dining provider HMSHost to enable more airport travelers to order food and beverages via their smartphones from the latter’s restaurants, underscoring mobile’s growing integration within travel hubs.

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Airbnb, American Express team up to appeal to business travelers

July 13, 2016

Airbnb is targeting business travelers through a partnership with American Express that integrates the mobile booking service into the financial institution’s suite of products under its corporate travel management service.

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Hotel bookings receive chatbot treatment, showcasing new revenue opportunities

July 13, 2016

DMI International has joined forces with a travel distribution technology company to implement natural language processing into a chatbot that leverages IBM Watson’s platform to respond to users’ hotel search requests.

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Starwood unlocks digital key expansion, highlighting guests’ reliance on mobile

June 29, 2016

Starwood Hotels & Resorts is expanding its SPG Keyless room entry capability to enable multiple guests sharing the same hotel room to leverage their smartphones in lieu of physical key cards, showcasing how the technology is evolving to better meet the needs of mobile-savvy travelers.

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Hotwire accommodates evolving travel behaviors with post-midnight mobile booking

June 27, 2016

Hotwire is onboarding several new features into its mobile application to better suit consumers’ needs after identifying some of their typical travel habits, enabling users to book hotel rooms after midnight, choose a bed type when making reservations and secure one-way car rentals.

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Virgin extends gamified app across all brands, signaling new loyalty model

June 21, 2016

Virgin is introducing its first loyalty application for all of its British subsidiaries, including Virgin Atlantic and Virgin Media, featuring a heavy gamification component and suggesting that more brands may begin to leverage all-in-one rewards programs on mobile.

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Frontier Airlines soars through mobile transactions with tablet POS

June 20, 2016

Frontier Airlines is modernizing its in-flight services by equipping flight attendants with tablets and a mobile point-of-sale system that creates a faster and more convenient checkout process.

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Mobile search’s role expands as cross-platform partnerships bloom

June 8, 2016

Local merchants are realizing a more powerful stance on mobile search with users increasingly able to directly order services within results, as evidenced by Pingup’s partnership with Yahoo as well as Yelp’s new tie-ups, including with Delivery.com.

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