Multichannel retail support

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Walmart boosts omnichannel push with click-and-collect in China

May 28, 2015

Walmart is putting some muscle behind its omnichannel strategy with the launch of a Walmart To Go pilot in China, including a new mobile shopping application for groceries, mobile payments, self-pick-up and home-delivery options as well as a dedicated team in each bricks-and-mortar store responsible for app orders.

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Omni Hotels adds flexibility to mobile booking with courtesy hold

May 28, 2015

In a reflection of how mobile is increasingly being used to research travel plans in advance, Omni Hotels & Resorts claims to be the first luxury hotel brand to offer a 24-hour courtesy hold for reservations made through mobile devices.

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Restaurant Equippers cooks up mobile site to showcase top brands

May 27, 2015

Restaurant Equippers, a restaurant supplier that sells top brands such as Rubbermaid and KitchenAid, has launched a mobile site that lets users shop for and purchase products through an interface that aims to deliver a better mobile consumer experience and maximize conversion rates.

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Bond Auto Parts leverages SMS to drive loyalty in coupon program

May 22, 2015

Bond Auto Parts is driving sales and building engagement by launching an in-store SMS campaign that serves a coupon to customers who text to a number to join a loyalty club.

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Home Depot’s mobile checkout drives customer satisfaction during busy periods

May 21, 2015

Not only is Home Depot experiencing strong in-store traffic and sales so far this year, the chain’s customer service scores are also on the rise, a positive trend attributed, in part, to the use of in-store mobile devices by store associates.

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Kohl’s, The Limited order up mobile opportunities via in-store pickup

May 20, 2015

Kohl’s and The Limited are getting behind online ordering and pick-up services that would serve up immediate gratification for consumers who are unwilling to wait for delivery while opening opportunities for retailers to serve up mobile-specific offerings.

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Lilly Pulitzer’s in-store experience blooms with mobile-enabled omnichannel push

May 18, 2015

Apparel brand and retailer Lilly Pulitzer is equipping store associates with tablets as part of a new push to improve the in-store experience and offer omnichannel capabilities, including mobile payments, with a goal of providing a customized shopping experience.

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Domino’s pizza ordering reduced to seconds with emojis on Twitter

May 15, 2015

Domino’s continues to lead the way in innovating the digital ordering experience, with its latest strategy promising to enable customers to order a pizza in seconds using an emoji on Twitter.

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Small merchants reaching consumers on mobile via Tictail

May 13, 2015

While most large online retailers have mobile sites, many small-to-midsize businesses still do not, a situation Tictail’s do-it-yourself ecommerce platform is trying to address by enabling merchants to set up and manage an online store entirely from a mobile phone.

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Macerich malls deliver beacon-enabled ads to connect retailers, shoppers

May 12, 2015

Mall operator Macerich, which has a strong presence in many affluent and densely populated markets, is partnering with Mobiquity Neworks for beacon-enabled advertising, in a move that will further connect retailers, brands and shoppers at all of the company’s properties through customized offers, tailored information and personalized, real-time experiences.

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