While chatbots may be becoming more mainstream in retail sectors, a new Forrester Research report warns that they still have some hurdles to overcome, especially when it comes to banking.
Banks and financial services
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Mastercard’s digital payment service Masterpass is expanding its global coverage and highlighting its many features designed to give users comprehensive financial control in their smartphones.
Following confirmation that Android Pay is set to make its mobile Web debut, the mobile payments platform is also adding a partnership with Chase to its repertoire, allowing the bank’s Visa cardholders to use the service when making purchases in applications or in stores.
Mastercard and PayPal are expanding their long-standing partnership to highlight the former’s payment options more clearly within PayPal’s platform and offer Masterpass acceptance to Braintree merchants, foreshadowing the potency that financial services’ cross-partnerships can yield.
Mobile is now the most heavily used banking channel, with the average user accessing mobile banking 8.4 times within a 30-day period, according to a new report from Fiserv.
Chase is making it easier for shoppers to find and finance a vehicle anywhere and at any time by creating a mobile-optimized online hub that allows users to search for available cars and get the tools required to finance.
Mastercard is continuing its tradition of bringing its latest technologies to The Barclays golfing event by enabling this year’s attendees to use the enhanced Masterpass solution to buy merchandise on-site and leverage the Qkr! with Masterpass application to order concessions directly to their seats.
UnionPay is bringing its mobile QuickPass platform to Canada, enabling a slew of merchants to accept its contactless payments without requiring a customer’s signature or PIN number, adding yet another major competitor to the digital payments space.
Visa enabled consumers in major cities worldwide to virtually join the Rio Summer Olympics by requesting rides via the Uber application, selecting the RioPool option and interacting with in-car tablet experiences featuring 3D swimming goggles, animated soccer balls and other activations.
Following a successful trial of voice security technology, Barclays is now rolling it out to all customers, enabling them to avoid passwords for added convenience.