Banks and financial services

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American Express blends finance with contextual tips in Facebook chatbot

June 28, 2016

American Express cardholders will be able to interactively manage their credit accounts through a chatbot in Facebook Messenger, streamlining customer service for on-the-go consumers.

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Alleviating pain points is key in optimizing the customer experience: Citibank exec

June 23, 2016

NEW YORK – A Citibank executive at Forrester’s CXNYC 2016 detailed how the bank sought to determine all the pain points for customers and discovered a need for payment account setup on mobile, which quickly accounted for 35 percent of signups after the fix.

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Wells Fargo exec: Drive mobile value through simplicity

June 22, 2016

NEW YORK – A Wells Fargo executive at Forrester’s CXNYC 2016 explained how the bank was able to shift its focus to simplicity by retooling the company’s mindset and bringing convenience through mobile and digital offerings.

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MasterCard backs mobile startups tackling security, conversational commerce, money management

June 22, 2016

Six out of seven companies selected for MasterCard’s 2016 startup support program are in the mobile space, with the key areas of focus including cyber security, conversational commerce and personal money management.

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Chase’s QuickPay takes on PayPal with real-time transfers

June 17, 2016

Chase is boosting the mobile capabilities of its peer-to-peer payment program to gain traction against PayPal and others with new features such as real-time transfers.

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Wells Fargo’s new credit card comes with mobile-enabled tracking

June 16, 2016

Wells Fargo has launched a new Visa credit card that focuses on cash rewards and includes a mobile-enabled online banking feature for on-the-go account management, driving purchases and credit card use.

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Four of Britain’s largest banks enlist new payments app’s services

June 13, 2016

Barclays and Halifax are two of the British financial institutions leveraging VocaLink’s new Pay by Bank application – which enables customers to conduct mobile transactions and check their account balances – reflecting the rise of standalone, bank-branded payment platforms.

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Visa’s mobile payments blitz continues with support for bank apps

June 8, 2016

Visa is strengthening its stronghold on mobile payments with the introduction of the Digital Commerce platform, which offers financial institutions such as Webster Bank and PNC Bank the ability to roll out their own consumer-facing apps.

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Visa revitalizes wearables with NFC-enabled payment ring for Olympic athletes

June 6, 2016

Visa is hoping to drive a resurgence in interest for wearables by rolling out a payment ring allowing athletes at the Rio 2016 Olympic Games to make purchases by tapping the accessory against any NFC-compatible terminal.

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Early mobile payments adopters prefer Apple Pay over PayPal

June 1, 2016

In a potential threat to PayPal as mobile payments mature, early adopters are extending their use of digital wallets to in-store use and expressing more satisfaction with solutions that support omnichannel payments, according to a new report from 451 Research.

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